Customer Service Associate
Johnson & Johnson
Job Description
Janssen Egypt is recruiting for a Customer Service Associate to be located in Cairo.
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It’s a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.
Summary
of the job:
The main task of the Customer Service representative is to manage the end-to-end distributor claims with stakeholders to drive process improvement, cost-efficiencies and customer satisfaction.
Duties & Responsibilities
Act as a link between all stakeholders for resolving claims, managing the E2E process
Receive claims from customers and enter them into S-Case management tool in a timely manner, making all necessary integrity and quality checks
Maintain and build strong working relationship with distributors, respond fast and reliably to their questions and claims.
Apply knowledge of the relevant SAP functionalities
Main performance measures (Performance Goals)
Claims Resolutions
Number of credit notes issued
Number of claims logged
Claim resolution cycle time
Customer Satisfaction
Experience
Required
Qualifications
Education: University degree
Experience:
>2 years’ experience, preferably in Customer Service;
Experience from a multi-national or regional company in Pharma / Medical industry
Language: English, Arabic
Location: Cairo
Relocation availability: No
Leadership Behaviors Required
LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose
CONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.
SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.
Grow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.
Technical/Functional Skills Required
Experience working with quantitative & qualitative numbers and creating reports
Experience in SAP
Expert in Excel
Excellent Oral communication skills
Written Communication Skills - Clear and concise
Attention to details and thoroughness
Managing complexity
Using Own Initiative
Organizational Skills
Stress Management
Empathy
ليست هناك تعليقات:
إرسال تعليق