Assistant Relationship Manager - Business Banking - JobzEG

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الخميس، 3 يونيو 2021

Assistant Relationship Manager - Business Banking

 Assistant Relationship Manager - Business Banking

HSBC  Helwan, 



Role Purpose:


The role holder will proactively support Relationship Managers enabling them to deliver best in class service to existing and prospective customers. The role holder will provide extensive support and is accountable for oversight and hands-on delivery of various activities including.


Principal Accountabilities:


Accountable for delivery of exceptional customer experience both for existing and prospective customers across credit risk and client management disciplines through the Client Management Office.

Keeping up-to-date knowledge of HSBC’s capabilities, specifically the full spectrum of commercial banking products, services and solutions offering.

Keeping abreast of external factors influencing business e.g. economic, cultural, geographical, procedural and regulatory requirements. Deliver all relevant aspects of the annual operating plan including the revenue targets, with specific emphasis on recognition, monitoring and mitigation of both operational & credit risk

Adopt and ensure fully effective utilization of all tools and systems provided by the bank to assist in risk management, service and sales delivery, avoiding any reliance upon manually created sales MI

Identify and meet customer needs delivering outstanding levels of customer service

Improve credit quality by minimizing impairments thus leading to higher shareholder returns

Provide honest, constructive and timely feedback to staff to drive a high performance culture.

Ensure timely and reliable provision of defined support to Relationship Managers across credit risk and client management disciplines.

Lead and manage high levels of constructive engagement with all relevant stakeholders,

Improve customer satisfaction and engagement

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly


Impact on the Business:


Pipeline, sales activity and customer service management,

End-to-end credit application process including, preparation of credit applications based on thorough analysis of the financial reports, research and other data sources / market intelligence,

Supporting RMs on credit related operations,

Facilitating timely execution of facility offer letters and draw downs,

Liaising with onshore/offshore credit, service delivery and product support teams,

Managing customer interaction on perfection of securities, mandate documentation.

Periodic and ad hoc reporting and project specific activities,

Conduct research, analysis, and account conduct reviews.

Client interaction on operational matters, complaints resolution, etc.

Completion of monthly missing securities, restricted approvals, SMEs, I Sores, exceptions reports and BRC relating reports

Completion of daily exception/Repx reports for all accounts


Qualifications:


Approved Credit Course or relative certification

Other courses relevant to the field

Proven ability, with a successful record of accomplishment in risk management, operational and regulatory, credit analysis and judgmental lending

Knowledge of the Commercial Banking market both globally and specifically relating to the local environment, including the competitive landscape, with a detailed knowledge of competitor propositions.

Honed analytical skills, with a strong emphasis on credit and operational risk

Visible and motivational leadership, ability to influence others

Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues

Ability to effectively plan and organize, with tenacity to drive through results

Minimum 2 years of experience in a relevant domain



Job Field: Commercial Banking


Primary Location: Middle East-Egypt-Egypt-Helwan


Schedule: Full-time












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