Customer Relationship Management Specialist - JobzEG

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الأربعاء، 23 يونيو 2021

Customer Relationship Management Specialist

 Customer Relationship Management Specialist

MAGRABi



1.       JOB PURPOSE


 


The post will be part of our growing Regional Customer Marketing function (MENA) and will help the company to build and retain our customers relationship and increase brand loyalty by executing the CRM strategy and operations across all the MENA region in co-ordination with all stakeholders like operations teams, products team..etc



2.       MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/TECHNICAL SKILLS



*Qualifications and Education:


Bachelor’s degree in business or equivalent

 


*Experience:


CRM, campaign management.

0-2 years of relevant experience


*Technical skills:


Communication skills, organizational skills and analytical skills are essential in addition to Microsoft Office suite (excel, power point...etc)



3.       JOB RESPONSABILITIES



Execute direct marketing transactional & promotional campaigns using different channels (SMS, Emails..etc) to target our customer data base

Identify new opportunities to boost customer retention and lapsed customers reactivation

Implement and monitor customer data gathering activities and initiatives in store

Managing the internal and external resources involved in the execution of campaigns (i.e. data, content, invoicing operations, logistics etc )

Ensuring cross-functional cooperation and communication with all stakeholders involved in the execution of CRM activities

Prepare weekly NPS dashboards

 


 


4.       COMMUNICATION AND WORKING RELATIONSHIPS



Internal Communication & Working Relations


Operations team

Products team

Customer Excellence team

Insights and analytics team

BI team


External Communication & Working Relations


Campaigns management supplier

NPS Platform supplier


5.       Key Competencies



Organizational skills

Communication skills

Analytical Thinking

Detail oriented

Initiative & leadership

Flexibility











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