Relationship Officer-Alex & Delta - JobzEG

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السبت، 26 يونيو 2021

Relationship Officer-Alex & Delta

 Relationship Officer-Alex & Delta



Job Purpose

Deliver high quality service to customers through providing banking service


Key Accountabilities

 


• Sales Achieve sales targets covering all required banking products as per branch business objectives.


• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.


• Products Explain products and services to customers in order to achieve sales


• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints


• Complaints Resolve issues and complaints from customers; escalate issue when outside authority


• Customer requests Process requests from existing and new customers and provide them with excellent service


• Customer administration Send, receive and file confirmations and ensure transfers are properly processed


• Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately


• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks


 


Education

Bachelor's Degree or Equivalent Certification/Experience

Experience

From 0 to 4 years of banking experience



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