Account Manager
talabat Qesm El Maadi
Role Summery
Responsible for developing the business through our new verticals "Grocery stores - Pet Stores - Pharmacies - Etc" and maintain a long-term relationship. Provide and implement plans for partner’s GMV and order growth on the Talabat platform, handle operation issues as well as other special account management ad hoc projects as per standards set
What's On Your Plate
Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
Maintain continuous business relationship with clients/ Vendors.
Provide excellent service and support in order to build strong relationship and resolve operational issues between clients/ Vendor and company.
Make sure that the menus of the clients are up to date at all times.
Optimize the Vendor content (MOA, Delivery time).
Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at Vendors, banners and newsletter.
Generating food coupons, promotions and vouchers from existing Vendors.
Convince clients / Vendors for brand promotion of Talabat pictures.
Transmission method optimization: -Convincing clients / Vendors to implement track order feature and changing the transmission method to WLA.
Convince the Vendor to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
Encourage Vendor to subscribe for the online payment gateway.
Coordinate with the Vendor, if Vendor is live or active on the Talabat website, checking and resolve the reason, such as shutting down or stopped delivery.
Maintain accurate records of all sales and prospecting activities including:
Closed sales
Follow-up activities
Sales expense report
Increased sales report after placing promotion, voucher and coupons
Vendor analysis sheet
Account management report
What We Ordered
Bachelor’s degree in any discipline.
From 3 to 5 years of experience holding the same title or relevant
Able to analyze data and sales statistics and curate a solution
Excellent Communication & Negotiation skills.
Customer Oriented.
Adaptability & Flexibility.
Excellent command of spoken & Written English and Arabic
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