CSE Contact Center - JobzEG

Post Top Ad

Your Ad Spot
كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الاثنين، 23 أغسطس 2021

CSE Contact Center

 CSE Contact Center




Role Purpose


Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition.  Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.  Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance.


 

Customers / Stakeholders


Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications

Generating customer loyalty through strong knowledge of key products and services

Owns and resolves issues and understands how and when to escalate


Leadership & Teamwork


Acts as a role morel for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values

Values diversity amongst team




Apply from here




للتقديم اضغط هنــــــــــــــــــــــــــــا


ليست هناك تعليقات:

إرسال تعليق

كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

Post Top Ad

Your Ad Spot