National_Customer Service Assistant - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

السبت، 28 أغسطس 2021

National_Customer Service Assistant

 National_Customer Service Assistant

Al-Futtaim  Cairo

Job Purpose

Maintaining clean and orderly checkout areas whilst serving customers with great Customer Service skills.

Follow SOPs including counting and recording the float before trading begins and upon close of trading in order to reduce losses.

Key Accountabilities

Handles routine customer complaint promptly and courteously.

Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.

Greets and welcomes customers on arrival at the store.

Makes announcements and pages the person the visitors have asked to see.

Ensures Customers bags are stored safely and security.

Ensures all customers’ queries are attended to in a professional manner.

Ensures Shopping tools and catalogues are available for the customers.

Ensure all system procedures are adhered to as per policy / procedure.

Suggests improved ways of working going forwards.


Understands the impact of increasing sales with Shopping Tools.

Experience organizing and participating in recreational activities.

General retailing experience

Able to understand the individual differences in ability, personality and interest.

Good communication skills in both Arabic and English.

Able to accept criticism and deal calmly and effectively within high stress situations


Job-Specific Skills:

Comfort with shifts

Flexibility and punctuality

High level of accuracy

Familiarity with computer use

Mathematical, Organisational and Customer Service Skills

Behavioural Competencies

Interpersonal Skills

Business Acumen

Problem Solving


Leadership Skills

Strategic Thinking

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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