Teaching Centre Resources Assistant
Role Purpose
To provide admin support and maintain an appropriate working environment for teaching centre staff which is safe, comfortable, attractive, and conductive to efficiency which makes a positive statement about British Council to BC teachers and students.
Function Overview
British Council Egypt opened in 1938 and is the largest in the British Council’s MENA (Middle East and North Africa) region. It is high priority country for the organisation with an annual turnover of GPB15m from teaching, examinations and grant/partnership funded projects and programmes.
It receives over 1,700 customers a week on its premises in Agouza, Heliopolis and Alexandria and makes contact with a further 50,000 through off-site venues. The majority of these customers are teaching centre students and examination candidates. British Council Egypt currently has a staff of over 270, almost half of which are teaching staff.
British Council Egypt strategy aims to continue to grow its impact in Egypt through increased contact and strengthened relationships with its target customers, partners and stakeholders
Main Opportunities
To support the delivery of all teaching centre services by the implementation of agreed tasks such as resources and facilities management, including classrooms, stores and the teaching centre, providing necessary facilitation to teachers, communication with teachers on their resources needs and communication with BC candidates and course students on their issues, management of teaching centre stores of stationery and other teaching materials, in addition to providing support and covering other colleagues responsibilities as and when needed.
Main Accountabilities
Resources Management
Provide a monthly and whenever requested an accurate inventory for all our custody items
Teachers' resources (books/references/media) are organized, recorded, and stored appropriately
Teachers' resources are prepared on request according to corporate standards
Cupboards are always secure
Signing out system for resources and classroom accessories is kept up to date and materials not returned are followed up within a day
Receipt of all resources from teachers at the end of academic term
Provide clearance for leaving teachers ensuring that all items in their custody is returned and as necessary report to HR & Finance on any unreturned items
Identify outdated resources and take the necessary steps to donate/dispose them in accordance with the BC policies
Update system and database maintained to manage resources
Facility Management
Teachers' room is always tidy and vacant tables are clear, lockers and pigeonholes are secure and allocated
Broken equipment is reported within one day and followed up
New teachers are provided with lockers and pigeonholes within two working days
Assistance for Teachers
Liaise with Customer Services Assistant in collecting information from registers for CS students at specific times during the term
Print certificates and deliver to teachers before last week of term
To provide administrative support for delivery of Teacher Development activity
Be the first level of maintenance and troubleshooting of IT problems in classes then and liaise with IT technician the technical problems.
Provide teaching materials upon request
Provide assistance with classrooms or resources
Communication
Refer other TC enquiries to appropriate staff
Provide orientation of staff room and resources to new teachers on request
Telephone is answered as per CSS
TC Resources Order & Store Maintenance
Stationery stock is replenished as necessary
New resources received are checked against order on arrival
Keep stores in good order, store all items appropriately
Maintain inventory records
Other Duties
To provide cover and support for colleagues as to ensure that the Teaching Centre Resources Team operates flexibly and efficiently
Carry out other tasks relevant to the above core areas assigned by the TC Resources Officer
Qualification & Experience
Bachelor Degree in relevant field
Fluency in spoken & written English is essential
At least 1-2 years work experience in customer service, administration or supply chain
Post Graduate Degree at Logistics or Resources management related knowledge areas is desirable
PMP and/or Six Sigma Black Belt certified is desirable
ليست هناك تعليقات:
إرسال تعليق