Test-Day Coordinator - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الخميس، 26 أغسطس 2021

Test-Day Coordinator

 Test-Day Coordinator

Location: Cairo, Middle East and North Africa, EG

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Contract Duration: 1 year (renewable)

Location: Cairo, Egypt

Pay Band H/4

Salary: 7709 EGP/month + medical insurance

Closing date: 3 September 2021


Role Purpose


The purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of B2B Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account.


This role will also provide technical support for all digital devices during exams sessions. This includes ensuring that the necessary devices are in good working order, properly set up and ready for exam use. The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.


Function Overview


Our work in exams creates international opportunities and builds trust & value for the UK. We:

Give people access to life changing opportunities through UK qualifications.

Support the promotion of the UK as a study destination.

Provide a sustainable base for other cultural relations activities.


We currently have two main examination centres (Cairo & Alexandria) delivering around 150,000 exams to 70,000 candidates annually all over Egypt, with School Exams and IELTS the predominant product lines. We have seen strong growth in recent years, and it is expected to expand further. The Egypt exams portfolio is of vital importance to the British Council in terms of the impact it creates for the organization for individuals, institutions and educational systems.


Egypt is coming out of a period of economic turbulence, with signs of stability following the drastic devaluation in Nov 2016 – inflation is decreasing, the exchange rate is steady.

The core focus is to develop the IELTS, Aptis, and Schools businesses, extending reach, enhancing customer and partner support and service, developing new markets, counteracting, and pre-empting competition.

Main Accountabilities:

Service delivery and Operations

Support registration of exam entries, responding to queries or issues

Provides technical assistance leading up to and on Test Day

Undertakes bulk upload and cash reconciling

Project management and vendor management to ensure procurement, regular servicing and readiness of use of IT related equipment to ensure smooth delivery of exam services.

Ensures technical compliance of equipment and connectivity at test venues

Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Supports all relevant to pre-test, test day, post-test services and procedures.

Coordinate with test day operations coordinator relevant tasks of pre-test, test day and post test


Customers/ Relationship and stakeholders

Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department

Proactively work with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.

Acts as ‘help desk’ to venue staff and customers / candidates

Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective an

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