Customer Relations Executive
Department: Customer Relations
Experience Needed:
1 to 3 years Career Level:
Entry Job Type:
Full Time
Salary:
Confidential Education:
Bachelor's Degree at least Vacancies:
1 open position
Job Description
Handle customers’ issues and complaints.
Identify and assess customers’ needs to achieve satisfaction and keep following up.
Keen on the after-sales survey.
Welcome and greet customers and register all customer data in CRM System.
Record details of customer contacts and actions taken
Perform monthly analysis besides reports for the service center.
Provide customers with all information that they need.
Arrange all customer visits and handle them kindly to the Service advisor.
Make daily No Show Reports for Service customers and follow up to make new reservations
Job Requirements
Excellent communication skills
Listening skills
Problem-solving
Customer service orientation
Attention to detail
Adaptability
Teamwork
Stress tolerance
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