Customer Relationship Officer - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الأربعاء، 1 سبتمبر 2021

Customer Relationship Officer

 Customer Relationship Officer



MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

Identifies customer needs and fulfils it with proper bank’s products or services

Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of  their full satisfaction

Promotes and sells the bank’s products and services to achieve the yearly set targets

Ensures that brochures are up to date and in place

Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures

Uses cross-selling techniques with EGBANK existing customers

Adheres to Branch Operating Model

Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)

Migrates customers to various channels (ATM, cheque deposit box)

Carries out any task requested by the Senior Relationship Officer and the Branch Manager

Makes calls upon request to EGBANK existing clients

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KEY PERFORMANCE INDICATORS (KPIs)

Number of customers complaints and the recurrence of the same complaint

Customer feedback surveys and pulse checks

Customer satisfaction rate measured through customer satisfaction surveys

Achievement of individual sales targets and quality targets

Number of cross selling successfully conducted by the job holder

Constant availability of brochures

Number of times the job holder did not adhere to the Branch Operating Model

Number of out-dated customers’ profile

Number of remarks and recurrence of remarks in quality assurance individual reports

Number of remarks and recurrence of remarks in audit reports

Number of remarks and recurrence of remarks in compliance reports

 

JOB REQUIREMENTS

Minimum education


: Bachelor degree in finance or business administration


Desired education


: Baking principles


Languages


: Fluent in English and Arabic (Writing and speaking)


Ideal experience


: 0 – 3 years of experience in customer service or any related field of work


 

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992


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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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