Data Center Customer Success Manager - Europe - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الأربعاء، 15 سبتمبر 2021

Data Center Customer Success Manager - Europe

 Data Center Customer Success Manager - Europe

Job Description

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!


Your Mission

The Data Center Customer Success Manager has responsibility for the overall success of our EcoStruxure IT customers in the MEA region.  From successful adoption of our software solutions for new customers/new installations, to identification of expansion opportunities with both new and existing customers, to delivering paid software support services, to the successful renewal of cloud licenses and support maintenance contracts.

Offer Scope (offers with which the CSM will need to be familiar for onboarding and in some cases perform software support services such as configuration, upgrade assistance, data migration, etc.):

StruxureWare Data Center Expert

StruxureWare Data Center Operations (Now EcoStruxure IT Advisor On-Prem)

EcoStruxure IT Advisor (Hosted/Cloud)


PowerChute Network Shutdown (PCNS)


Your Role – Magic happens when you bring great people together!


Onboarding / Adoption

Understand and document customer’s primary challenges, goals, and definitions of success

Deliver basic training, configuration assistance,  & best practices for purchased solutions

Coordinate / Partner with relevant service delivery teams (if implementation, project management, or custom services were purchased by the customer)

Perform Implementation & Configuration Services - Onsite or Remote (When applicable.  Regions vary)


Proactive Success Management with Key Accounts

Hold Regular Meetings to review

Open issues/tickets

New feature review & training

Discovery & Tracking against customer’s goals with our solutions

Share Product Feedback with Product Mgmt

Expansion Opportunity Detection

Identify Opportunities to Migrate to Cloud (DCE to ITE, DCO/ITA On-Prem to ITA Hosted)

Identify Opportunities for Services

EcoStruxure IT Custom Solutions (3rd Party DDF Creation, Custom Integration, SSO Integration, etc.)

CSM-Provided Services (Configuration, Upgrades, Training, Data Migration)

or (Regions vary)

Regionally Delivered Services (Configuration, Upgrades, Training, Data Migration)

Identify Opportunities to Position Software Support Maintenance Contracts (for on-premise software customers not currently under contract)

Perform Post-Sales / Support Services (When applicable.  Regions vary)

Upgrade assistance, training, data migration, configuration, etc.

Driving & Aiding the Renewals Process (in partnership with the Licensing & Renewals teams)

Cloud Licenses

On-Prem Support Contracts

Partnering with key stakeholders

Sales Teams

EcoStruxure IT LOB Overlay Teams

Regional Sales Teams

ITE Customer Success Team

If customers have ITE in addition to the above mentioned in-scope offers, the Data Center CSM will partner with the regional ITE CSM to support the customer’s needs

Service Teams

Regional/Local Software Service Delivery Teams (where applicable)

EcoStruxure IT Custom Solutions Team

Product Management

It is crucial our CSMs are closely aligned with our Product Management groups to deliver timely feedback on our solutions, and ensure our customers know their concerns are being heard and addressed

License & Renewal Team

The global MSP Architect will help create custom success plans for key strategic MSP partner accounts.  The EMEA Regional CSM/PSM will assist the MSP Architect in fulfilling this success plan


This role will play an integral part of our Global Customer Experience Team, working directly with our EcoStruxure IT Custom Solutions Team, Customer Support Team, Product Management, Software sales teams, and License & Renewals Team to grow accounts and create a best in class experience for our EcoStruxure IT customers.


About You

Speak & Write English

Bachelor’s Degree

Minimum 5 Years Experience in Software Industry

Basic Linux Skills (preferably CentOS 6x to 8x)

Ability to work in a linux environment via the command line to view log files and perform troubleshooting steps if needed

Basic Networking Skills

An understanding of how to test and troubleshoot connectivity between two servers or between a server and a device via TCP/IP or protocols like SNMP

Previous experience performing application troubleshooting

Ability to read log files to identify errors

Ability to log tickets and work with technical support or a development team to gather information needed to diagnose and resolve the problem

Experience Planning & Executing a Software Deployment

Solution Selling / Consultative Selling skills


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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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