Relationship Officer -(Egypt CoE)
Mashreq Bank Egypt
Job Purpose
Tele Sales – Selling General Insurance Products (Motor, Medical, Health & Travel) to New & existing General Insurance Clients of Mashreq.
Key Result Areas
Delivering daily/monthly KPA’s/KPI’s (calls, revenue target, system update etc.)
Portfolio management – General Insurance Products.
Retention of existing clients in a compliant & timely manner to ensure client is not lost to competitor.
Exceptional customer service and end to end relationship management.
Handling all customer queries/complaints relating to pricing, cancellation or policy document requirements.
Knowledge, Skills and Experience
1+ years of related banking experience (General Insurance Sales)
Strong understanding of General Insurance Products (Motor, Medical, Health & Travel Insurance).
Excellent Communication and negotiating skills.
Familiarity with bank’s/Insurance providers operations, sales, support and system environments and a strong customer focus.
Very well versed competitor offering and market know how.
Excellent communication skills in English is mandatory for this role
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