Teller
MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
Executes all counter transactions in an efficient and organized manner
Handles customers’ cash requests and general inquiries in a professional manner, and refer them to concerned parties whenever needed
Spots any potential selling opportunity and refers it to concerned parties
Handles efficiently custody items, and keys as per custodian matrix and relevant policies and procedures
Adhere to Branch Operating Model
Carries out any task requested by the Head of Cash, the Operation Manager, and the Branch Manager
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KEY PERFORMANCE INDICATORS (KPIs)
Number of counter transaction mistakes and cash discrepancy
Achievement of service quality targets
Number of potential selling opportunity spotted by the job holder
Number of audit notes and recurrence of audit notes
Number of customers complaints and the recurrence of the same complaint
Customer feedback surveys and pulse checks
Number of remarks and recurrence of remarks in quality assurance individual reports
Number of times the job holder did not adhere to the Branch Operating Model
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