Associate – GBB Client Servicing - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الجمعة، 1 أكتوبر 2021

Associate – GBB Client Servicing

 Associate – GBB Client Servicing, GSC

The Opportunity: (Brief Overview of the Role)


Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.

Direct customer queries to the relevant team thus providing best customer service

Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.

Participate in team meeting / team activities and work towards sustaining team spirit.

Defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer.

What you’ll do: (List out Key Responsibilities)


Resolve customer queries through multiple channels including Live chat, Calls and Email communications

Acquire and update knowledge on procedures related to relevant process

Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set

Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.

Ensure that the productivity, and quality levels are achieved as per the standards set for the process.

Instructions/requests to be correctly interpreted, understood and implemented.

Ensure that the process related procedures are implemented as per the process manuals.

Ensure that fraud/errors/irregular transactions (if any) are identified and escalated




What you will need to succeed in the role: (Minimum Qualification and Skills Required)


Graduation in any discipline

Ability to speak and understand English fluently.

High voice and written skills

Ability to grasp quickly and ability to understand and interpret numeric data.

Minimum, basic computer knowledge.

Flexibility to work shifts.

What additional skills will be good to have? (List out good to have skills and certifications)


Ability to build rapport with people.

Ability to maintain focus while working with voluminous data

Ability to write business letters and reports...

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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