Call Center
Description
Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound]
Handles the clients' complaints & act on decrease its ratio
Meets Call Center KPI's
Achieves the monthly benchmark [calls monitoring/CRM]
Applies customer service policy & online help to the callers
Achieves the assigned targets
Applies compliance & Bank Policy
Qualifications
The purpose the Call Center Agent is to provide superior customer service and online help/support to CAE Clients/None Clients.
Handling all inquiries / requests related to the Bank products / services and Marketing Campaigns
Decreasing the ratio of CAE clients' complaints
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