Customer Service Agent

Requirements:

Excellent command of English language written and spoken.

Excellent typing speed for both Arabic and English.

Identify and assess customers' needs.

Handle inbound chats from customers.

Moderate/Answer all customer reviews and respond to email, telephone, and online chat.

Manage and resolve customer complaints and escalations from internal stakeholders.

Voice and non-voice projects.

Graduates - Fresh Graduates are most welcome to apply.

Preferable to be living in neighborhoods near to smart village (6th of October, Sheikh Zayed, Giza , Mohandsen, etc…).

Competitive package.

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