Customer Services and Sales representative - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

السبت، 22 يناير 2022

Customer Services and Sales representative

 Customer Services and Sales representative

Role Purpose:

To provide a professional and efficient integrated customer service on the full range of British Council’s activities and services and to meet Customer Service Excellence standards in all contacts with customers, be that through face to face or emails.

Through our English and Exams work we aim to achieve more widespread and better-quality teaching and learning of English worldwide and offer access to professional qualifications. 

Working with policymakers, government ministers, teachers and learners across the world we help millions of people to access English by supporting the teaching and learning of English in public education systems, and through self-access materials and courses. 

The Job Opportunities and challenges:

This role provides an opportunity to develop strong selling skills. Development opportunities will be provided, however an appetite and natural aptitude for sales is required. Strong product knowledge and confidence in their ability to interpret customers’ language level is a must. This position would appeal to candidates who prefer to specialise in a particular product area.

Main Accountabilities:


•    Sales and conversions

•    Be the single point of contact for prospects, guiding them through the journey from the first enquiry to final sale.

•    Dealing with ‘first level’ customer complaints and suggestions to agreed standards 

•    Converting Enquiries into Sales by Cross-selling products through asking probing questions to identify customer needs/ pain points, by introducing promotions and opportunities to customers to increase sales and conversions.

•    To follow up leads as assigned and encourage customers to visit the centre for consultation services and registration and to provide report of leads follow-up. 

•    Achieving or exceeding the set sales targets per term/ month

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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