Personal Banking Advisor - Egypt COE

Mashreq Bank

Job Purpose:

To delight internal and external customers over the telephone

Key Result Areas:

Interact with customers over the phone to understand their banking needs.

Provide excellent customer service to achieve customer loyalty.

Resolve problems over the telephone on the spot.

Convert sales opportunities in order to meet financial targets.

Clarify and explain procedures and products over the telephone.

Capture and report customer feedback towards continual product development

Knowledge, Skills And Experience

University Graduate (preferably with some finance / banking or maths component).

Bilingual, fluent in English and Arabic language

1 – 3 years’ experience preferably in call center

Very customer focused

Excellent communication skills

Strong listening skills.

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