Personal Banking Advisor - Egypt COE
Mashreq Bank
Job Purpose:
To delight internal and external customers over the telephone
Key Result Areas:
Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development
Knowledge, Skills And Experience
University Graduate (preferably with some finance / banking or maths component).
Bilingual, fluent in English and Arabic language
1 – 3 years’ experience preferably in call center
Very customer focused
Excellent communication skills
Strong listening skills.
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