Telephone Operator - JobzEG

Post Top Ad

Your Ad Spot
كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الأربعاء، 23 فبراير 2022

Telephone Operator

 Telephone Operator



A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.



As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


 


 


Achieve positive outcomes from Guest queries in a timely and efficient manner

Accept and deliver all messages correctly and promptly for both Guests and management

Ensure all wake up calls take place at the correct time

Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

Handle emergency calls immediately and relay comprehensive and accurate information, as required

Demonstrate a high level of customer service at all times

Comply with hotel security, fire regulations and all health and safety legislation

Attend appropriate training courses, when required

Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

Follow company brand standards

Assist other departments, as necessary

What are we looking for?


 


 


Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


 


 


Positive attitude and good communication skills, especially on the telephone

Commitment to delivering a high level of customer service

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Previous experience in a customer-focused industry



Apply from here



للتقديم اضغط هنا 

ليست هناك تعليقات:

إرسال تعليق

كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

Post Top Ad

Your Ad Spot