Senior Travel Advisor "Amadeus"

Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support

Job Requirements

Fluent English is a must

GDS experience of at least 6 months.

Flexibility with Rotational working hours and overnight shift

Critical Thinking and problem solving skills.

Critical Thinking and problem-solving skills.

Salary 7000k, 2.4 KPI’s Gross

Transportation Allowance

Overtime Packages

Overnight Allowance

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