Customer Service Representative – Outsourced contract basis - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الثلاثاء، 20 ديسمبر 2022

Customer Service Representative – Outsourced contract basis

 Customer Service Representative – Outsourced contract basis

Job Summary:

Act as a primary contact point for QNBAA clients/nonclients.  Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information. 

Duties & Responsibilities: 

Handle all customer inquiries & requests. 

Identify and escalate issues to Team Leader.

Provide product and service information to clients. Cross sell products and services to clients & non- clients according to Contact Center processes. 

Document all call information on the relevant systems.

Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments. 

Determine customers’ needs and achieve customer satisfaction. 

Answer & process clients’ inquiries, requests & complaints received according to Contact Center processes 

Suggest ideas to enhance the service level offered to the clients. 

Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc….).  

Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible 

Adhere to QNB ALAHLI policies & procedures in order to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal Rules & Regulations, as well as, International Standards. 


Job Specifications:  


Bachelor’s Degree in marketing, Business Administration or Commerce 


0-2 years of experience in the related field 


Handling Skills and Customer Oriented Attitude                                         

Excellent Interpersonal & selling skills 

High communication skills, especially verbal 

Ability to work under pressure & shifts basis 

Good knowledge of computer and telephony Environment Fluency in Arabic and English written/spoken 


Working Conditions:  

Located in the Contact Center

Changeable working hours involving irregular shifts  

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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