Sr. Specialist, First Class Call Center
About the role
Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.
About you
Education
Bachelor's degree from a recognized university.
Experience
Minimum 0-2 years of experience in the same function.
Skills
Very good English both spoken and written.
Very good computer skills.
Strong Customer Orientation.
Strong communication, listening & interpersonal skills.
Flexibility & ability to work in a team.
Self-confident with professional behavior & attitude.
High sense of time management.
Additional information
Job Nature: Shift basis
Days off: 2 Consecutive days
Working hours: 8 hours including 1 hour break
Location: Nile City
Department
Customer Care
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