Test-Day Coordinator - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الخميس، 8 ديسمبر 2022

Test-Day Coordinator

 Test-Day Coordinator

Role Purpose


The purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of B2B Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account.

This role will also provide technical support for all digital devices during exams sessions. This includes ensuring that the necessary devices are in good working order, properly set up and ready for exam use. The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.


Main Accountabilities:

Service delivery and Operations



Support registration of exam entries, responding to queries or issues

Provides technical assistance leading up to and on Test Day

Undertakes bulk upload and cash reconciling

Project management and vendor management to ensure procurement, regular servicing and readiness of use of IT related equipment to ensure smooth delivery of exam services.

Ensures technical compliance of equipment and connectivity at test venues

Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Supports all relevant to pre-test, test day, post-test services and procedures.

Coordinate with test day operations coordinator relevant tasks of pre-test, test day and post test


Customers/ Relationship and stakeholders



Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department

Proactively work with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.

Acts as ‘help desk’ to venue staff and customers / candidates

Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.

Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager / Cluster team when required.


Risk and compliance


Adhere to Quality and Compliance Assurance (QCA) standards, exams boards standards & guidelines, and IELTS audit requirements at all times. Strict adherence to exam security and administration requirements is an essential part of the job

Undertake contingency and risk management on the ground, liaise with Local IT, Examiner or Venue Staff to ensure alignment on communications

Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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