📞 Call Center Agent – Banking Sector
📍 Location: Mohandessin, Cairo – On-site
💼 Experience: 1–2 years
💰 Salary: 18,000 – 20,000 EGP/month + Social & Medical Insurance + Direct Contract with ITMAM (Bank-owned)
About the Role:
Join a leading Egyptian bank as a Call Center Agent and be part of a team delivering top-notch customer service. Handle inquiries, provide account information, and resolve issues efficiently.
Key Responsibilities:
Handle inbound customer calls professionally ☎️
Provide accurate information on banking products & services 💳
Resolve customer issues or escalate complex cases 🔄
Follow up on requests to maintain high satisfaction levels ⭐
Adhere to call handling standards and performance metrics 📊
Requirements:
✔️ Graduates only 🎓
✔️ Male candidates only 👨
✔️ English Level: B2 or above 🇬🇧
✔️ Previous experience in Customer Service (banking or call center preferred)
✔️ Excellent communication & problem-solving skills 💡
✔️ Ability to work rotational shifts and days off ⏰
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