💻 IT Specialist – Information Technology Jobs in Egypt
📍 Location: Egypt
💼 Experience: 2 to 4 Years
🎓 Education: Bachelor’s degree in Information Technology, Computer Science, or a related field
🧩 Job Description
Follow up with employees after troubleshooting to ensure full restoration of IT systems and user satisfaction.
Install, configure, and update hardware and software components based on organizational needs.
Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
Maintain detailed records of problems and solutions to support continuous improvement and knowledge sharing.
Create and update technical documentation and service catalogs for software installations, hardware configurations, and troubleshooting procedures.
Track and manage IT hardware inventory, ensuring availability and proper allocation.
Diagnose and resolve network-related issues including LAN, WLAN, CCTV, and IP telephony systems.
Administer and support both active and passive networking components (switches, structured cabling, etc.).
Work with virtualization platforms such as VMware ESXi, vCenter, and Microsoft Hyper-V.
Have working knowledge of backup solutions (especially Veeam Backup & Replication).
Use monitoring tools like Net Monitor, ManageEngine, and Desktop Central for system performance and asset management.
✅ Job Requirements
2–4 years of hands-on experience in IT support (help desk operations, network administration, hardware troubleshooting).
Strong technical knowledge of Windows Server environments (MCSA certified) and networking (CCNA or equivalent).
Proficient in Office 365, Kaspersky Antivirus, FortiGate Firewalls, VMware ESXi, and Microsoft Hyper-V.
Excellent communication and interpersonal skills.
Ability to troubleshoot and resolve issues both remotely and on-site.
Good command of English (written and spoken).
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