Customer Service Manager – Trade Specialist (CXC) | Mashreq Bank Egypt Careers

 Customer Service Manager – Trade Specialist (CXC) | Mashreq Bank Egypt Careers

Mashreq Bank Egypt is hiring a Customer Service Manager – Trade Specialist (CXC). Apply now to join a leading bank and manage end-to-end trade & factoring client experience.

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🚀 Now Hiring at Mashreq Bank – Egypt

Position: Customer Service Manager – Trade Specialist (CXC)

Department: Client Experience & Conduct Group (CSU – Egypt COE)

Location: Egypt

Mashreq Bank is looking for a skilled Customer Service Manager – Trade Specialist to act as the focal point for end-to-end handling of Trade & Factoring corporate client queries, ensuring service excellence and compliance across all transactions.

Key Responsibilities:

✅ Act as the main point of contact for Trade & Factoring corporate clients

✅ Monitor and highlight potential issues in trade transactions and processes

✅ Follow up on FI approvals for CIBG customer transactions

✅ Ensure strict adherence to SLAs and service quality standards

✅ Escalate issues proactively to supervisors and team leaders

✅ Maintain accurate client records and complaints on CRM systems

✅ Identify root causes and propose continuous process improvements

🌍 Join one of the most respected financial institutions in the Middle East and play a key role in delivering world-class corporate banking experience.

Apply Now