Consumer Sales Support Officer - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الاثنين، 8 نوفمبر 2021

Consumer Sales Support Officer

 Consumer Sales Support Officer 



Business development

Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policies

Call back customers & online referrals to ensure that all points in the approved call back script are covered and confirmed by the customers

Perform I-Score checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the Credit Assessment & Fulfilment department (CAF)

Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the rejected application

Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned sales supervisor

Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers

Provide feedback and necessary support to sales channels on submitted applications and receive required supporting documents with the intent of salvaging cases

Ensure the awareness of distribution channels staff on loans & OD policies to raise the quality & productivity of application

Conduct a monthly report on the current situation of each of the assigned branches in terms of rejection rates 

Policies, Processes and Procedures

Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day- to-day operations

Follow the day-to-day operations related to own jobs in respective department to ensure continuity of work


Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks




Qualifications & Experience:

Bachelor’s degree of commerce, finance, business administration, accounting or equivalent

Minimum 1 - 3 years of relevant experiences



Good command of English language and Arabic languages

Very good command of Microsoft office

High communication and presentation skills

Self-motivated team player, decision maker, qualitative and quantitative analysis

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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