Sales and Services Officer
Description
Job Title: Sales and Services Officer (HSBC Egypt)
About HSBC
HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
Role Overview
This role is a customer facing role with personal banking customers who make a significant contribution to the HSBC Retail Banking Wealth Management (RBWM) business.
Completion of full reviews to establish and address personal banking customers immediate and future financial requirements as the primary contact with those customers. Responding to a combination of ‘walk in’ customers and creating opportunities from centrally created contact lists are main sources of the job holder’s activity.
The job holder will need to understand and deliver the standards of service quality required, maintaining published Service Level Agreements.
Duties & Responsibilities
The jobholder has prime responsibility for:
Understanding and meeting customer needs, maximizing the opportunities for HSBC to achieve the RBWM plan/metrics
Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximizing all available resources.
Compliance with the relevant Group standards and the Regulatory organization as applied to the implementation of the RBWM strategy in their country
Whilst the job holder does not have a direct portfolio of customers, they are responsible for generating leads and sales from the Personal Banking proposition and making referrals to Wealth
The jobholder will hold Lending Approval authorities appropriate to their role.
The job holder operates within the approved operating and strategic plan process to develop the RBWM business.
Qualifications
Experience & Qualifications
Proven ability in customer relationship management
Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs
An understanding of Credit Policies and Lending Guidelines.
An broad knowledge of financial planning and defining customer needs
A full understanding of referral processes
An understanding of the Premier, Advance and Personal Banking Propositions
SKILLS
Excellent relationship skills
Customer driven with a strong focus on quality of service
Proven ability in making lending decisions in accordance with bank policy and guidelines
A clear understanding of how value is created within the Premium segment, both for customers and the bank
The jobholder forms an integral part of the branch and wider HSBC management team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues.
QUALIFICATIONS
Attain appropriate professional and regulatory qualifications as required by market.
Attain any internal standards as required by Country
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