Teller - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

السبت، 19 فبراير 2022

Teller

 EG Bank is currently hiring for Fresh graduates



Teller



JOB PURPOSE

The Universal Teller is responsible for handling customers’ cash requests, executing all counter transactions.

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MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

Executes all counter transactions in an efficient and organized manner

Handles customers’ cash requests and general inquiries in a professional manner, and refer them to concerned parties whenever needed

Spots any potential selling opportunity and refers it to concerned parties

Handles efficiently custody items, and keys as per custodian matrix and relevant policies and procedures

Adhere to Branch Operating Model

Carries out any task requested by the Head of Cash, the Operation Manager, and the Branch Manager

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KEY PERFORMANCE INDICATORS (KPIs)

Number of counter transaction mistakes and cash discrepancy

Achievement of service quality targets

Number of potential selling opportunity spotted by the job holder

Number of audit notes and recurrence of audit notes

Number of customers complaints and the recurrence of the same complaint

Customer feedback surveys and pulse checks

Number of remarks and recurrence of remarks in quality assurance individual reports

Number of times the job holder did not adhere to the Branch Operating Model



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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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