Call Center Agent - JobzEG

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

الأحد، 30 أبريل 2023

Call Center Agent

 Call Center Agent

Orascom Development Egypt 

Provide advanced service information and respond to complex homeowner questions about their needs.

Record and process homeowner orders selecting the most appropriate approach based on predefined options.

Liaise with other units to solve any homeowner complaint within the requested duration.

Respond to basic and advanced homeowner issues such as inquiries, exchanges, and complaints; escalate appropriately.

Make calls to allocated homeowners to develop relationships. Provide a first point of contact for resolving homeowner queries and complaints.

Enter relevant information into the CRM system after each contact with a homeowner to ensure that the organization has quality data to enable effective customer retention.

Knowledge, Skills and Experience

Bachelor’s degree in administration or any other similar fields.

Ideal experience: 1 year of experience in related field.

Exceptional oral and written use of English language

Exceptional communication skills

Proficient in Microsoft Office, Excel, Word and Outlook

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كوبون خصم على كل مشترياتك من موقع نون مصر الكوبون : FA992

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