Customer Service Advisor

 🚀 We’re Hiring: Non-Voice Customer Service Advisor (Mail & Chat) – e& CX Solutions

📍 Location: Maadi, Degla Square, Cairo

💰 Salary: 13,500 – 19,100 EGP per month (16k net)

🕒 Work Type: Full-time, On-site, Rotational Shifts

Join e& CX Solutions as a Non-Voice Customer Service Advisor and provide email & chat support to UAE customers. This is an excellent opportunity for fresh graduates or junior-level professionals to grow in customer experience and telecom.

📝 Job Description

We are hiring B2 English speakers (Excellent to Fluent) to handle customer inquiries via email and chat, ensuring a high level of customer satisfaction.

Key Responsibilities

✉️ Respond to UAE customer emails

💬 Provide professional chat support

🛠️ Resolve customer issues efficiently

📊 Document interactions and follow company procedures

🌟 Maintain excellent customer satisfaction

Job Requirements

🎓 Graduate of any major

🗣️ Excellent to Fluent English speakers (B2)

🔄 Flexibility to work rotational shifts

💼 Customer-focused and solution-oriented

Job Benefits

💰 Gross Salary: 19,100 EGP

📈 COLA increase (20%) from joining date

🎁 Bonus program: 3,000 EGP

🤝 Referral program: 2,000 EGP

📊 Annual salary increase

🏥 Social & medical insurance

🌐 Free VPN line

🚀 Career growth & promotion after 6 months

✈️ Opportunity to travel to UAE

📩 How to Apply

Apply here