Title: Customer Service Chat & Email Jobs – English | Maadi Technology Park, Egypt
🌟 Join Our Customer Service Team – Chat & Email Support (English) 🌟
Are you passionate about customer service and digital communication? Do you want to be part of a dynamic team that interacts with global clients through chat and email? If yes, this opportunity in Maadi Technology Park, Egypt is perfect for you!
About the Role
As a Customer Service Advisor, you will be the digital lifeline for our clients. Your main responsibilities include:
💬 Providing exceptional support via chat and email
🕵️♂️ Troubleshooting and resolving customer issues efficiently
🤝 Building strong relationships and rapport with customers
📊 Documenting interactions accurately and following SOPs
⚡ Supporting business performance improvement activities
Key Responsibilities
Respond to customer inquiries promptly and professionally
Clarify customer requirements and provide solutions using decision-support tools
Maintain a friendly and customer-centric approach
Handle multiple chats and emails simultaneously with high efficiency
Participate in training programs and improve customer satisfaction KPIs
Offer additional products or services where applicable
Candidate Requirements
✔ Minimum high school diploma (experience preferred)
✔ 3–6 months customer service experience in chat/email support
✔ Excellent English communication (written & spoken)
✔ Strong problem-solving and multitasking abilities
✔ Tech-savvy, familiar with chat platforms, email, and CRM tools
✔ Flexible to work rotating shifts
✔ Patient, professional, and detail-oriented
Why Join Us?
✅ Competitive salary & benefits package
✅ Supportive, vibrant, and inclusive work environment
✅ Career growth and skill development opportunities
✅ Be part of a team passionate about customer satisfaction
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💥 If you are ready to take your customer service career to the next level, apply now and join our growing team in Egypt!
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