Customer Service Specialist (Transfer Team)
🏢 Company: [RateHawk]
📍 Location: Remote
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Remote Job
Job Description:
✈️ Customer Service Specialist
📍 Egypt (Remote)
🏢 RateHawk
🕒 Full Time | Remote
RateHawk is hiring Customer Service Specialists to join its Transfer Support Team, helping travel partners manage transfer bookings, resolve issues, and provide exceptional customer support across a global travel-tech platform.
🔹 Key Responsibilities:
• Process partner requests related to transfer bookings and modifications
• Handle booking changes, cancellations, and additional service requests
• Resolve incidents and customer issues through CRM systems
• Support partners throughout the booking lifecycle
• Assist with booking searches and reservation management
• Communicate with suppliers via email and phone
• Coordinate booking updates and operational requests
• Manage customer inquiries efficiently and professionally
• Work with CRM systems and internal databases
• Ensure high customer satisfaction and service quality
Job Requirements:
• Upper-Intermediate English or higher (written & spoken)
• Excellent communication and customer service skills
• Strong problem-solving abilities
• Ability to work under pressure and manage multiple requests
• Empathy, professionalism, and responsibility
• Fast learner with strong attention to detail
• Functional computer and microphone for remote work
• Ability to work independently in a remote environment
⭐ Preferred Qualifications:
• Experience in Customer Support
• Experience in Travel Industry
• Experience using CRM Systems
• Knowledge of Booking Platforms and Reservation Systems
• Experience in Tourism, Hospitality, or Travel Operations
• Experience handling international clients
🎯 What You'll Get:
• Fully Remote Work
• Competitive Salary + KPI-Based Bonus
• 2 Days On / 2 Days Off Schedule
• Career Growth Opportunities
• Continuous Training & Development
• International Work Environment
• Corporate Discounts on Hotels and Travel Services
• Access to Professional Conferences and Learning Programs
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