Fintech Operations Manager Job in Cairo Egypt | Breadfast Careers

Fintech Operations Manager

🏢 Company: [Breadfast]

📍 Location:On-site

💰 Salary: Competitive

⏳ Type: Full Time

🎓 Experience: 7 to 10 years

📂 Category: onsite Job

Job Description:

💳 Fintech Operations Manager | Breadfast 📍 Cairo, Egypt 🏢 Breadfast 🕒 Full Time Breadfast is hiring a Fintech Operations Manager to lead and scale Breadfast Pay operations, ensuring operational excellence, regulatory compliance, fraud mitigation, and seamless fintech service delivery across all channels. 🔹 Key Responsibilities: • Oversee daily fintech operations and ensure smooth execution of Breadfast Pay services • Manage chargebacks, disputes, and payment operations processes • Monitor fraud cases and coordinate preventive and corrective actions with Fraud teams • Ensure compliance with internal policies, regulatory requirements, and partner standards • Conduct compliance reviews across stores and branches handling fintech products • Monitor service levels and ensure SLA adherence • Manage on-ground fintech operations, including manpower, inventory, and operational readiness • Support customer acquisition and activation campaigns with Marketing and Growth teams • Train and supervise store agents on fintech products and customer onboarding procedures • Lead, coach, and develop the fintech operations team to achieve KPIs • Establish quality control frameworks and operational excellence standards • Analyze operational performance, identify bottlenecks, and drive continuous improvement initiatives • Collaborate with Finance, Compliance, Fraud, CX, Marketing, Business, and Growth teams • Act as the primary operational contact for banks, payment partners, and fintech stakeholders • Prepare operational reports and provide actionable recommendations to senior management

Job Requirements:

• Bachelor's degree in Finance, Business Administration, or related field • Advanced degree or fintech certifications are a plus • 7–10 years of experience in fintech, payments, card operations, or financial services • 3–4 years of leadership or managerial experience • Strong knowledge of Visa, Mastercard, card schemes, and payment operations • Experience managing chargebacks, fraud prevention, and operational risk • Strong understanding of fintech compliance and regulatory requirements • Excellent leadership, delegation, and team management skills • Strong analytical and problem-solving capabilities • Excellent communication and stakeholder management skills

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