Job Information
🏢 Company: [EFICYENT Careers]
📍 Location: Remote
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience:Fresh graduates
📂 Category: Remote Job
Job Description:
🏢 Operations Executive | Remote | Fresh graduates.
📍 Dubai, United Arab Emirates
🏢 EFICYENT
🕒 Full Time
EFICYENT is hiring an Operations Executive to support transaction monitoring, client communication, payment operations, and issue resolution while ensuring smooth and compliant financial operations.
🔹 Key Responsibilities:
• Monitor, verify, and approve transactions according to company procedures
• Handle client inquiries regarding transaction status, delays, and payment issues
• Investigate failed payments and beneficiary receipt concerns
• Coordinate with internal teams and banking partners to resolve transaction issues
• Communicate professionally with clients via email and other channels
• Provide regular transaction updates and follow-up communications
• Maintain and update MIS reports and Excel tracking sheets
• Track, document, and resolve customer complaints and operational issues
• Escalate critical cases when necessary
• Ensure confidentiality, accuracy, and operational efficiency in daily activities
Job Requirements:
• Bachelor's degree in Commerce, Business Administration, Management, Finance, Banking, or related field
• Fresh graduates are welcome to apply
• Good written and verbal English communication skills
• Basic knowledge of banking, remittance, payment operations, or financial services is preferred
• Good proficiency in Microsoft Excel and computer applications
• Strong attention to detail and analytical thinking
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and follow-up skills
➕ Preferred:
• Experience in customer support, banking operations, payment processing, or financial services
• Knowledge of transaction monitoring and compliance procedures
• Strong coordination and client handling skills
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