Fraud Officer
🏢 Company: [HSBC]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: ONSITE Job
Job Description:
💼 Banking Job Opportunity | Fraud Officer
🏢 Company: HSBC
📍 Location: Cairo, Egypt
⏰ Employment Type: Full-Time
🔹 About the Role:
HSBC is hiring a **Fraud Officer** to deliver exceptional customer service while helping protect customers and the bank from fraud-related risks. The role involves handling customer inquiries, resolving issues efficiently, and ensuring compliance with internal controls and banking regulations in a fast-paced contact center environment.
🔹 Key Responsibilities:
✅ Handle inbound and outbound customer calls professionally and efficiently
✅ Resolve customer inquiries at the first point of contact whenever possible
✅ Identify customer needs and promote relevant banking products and services
✅ Build customer loyalty through excellent service and product knowledge
✅ Escalate complex cases when required and ensure timely resolution
✅ Follow HSBC compliance, operational risk, and internal control procedures
✅ Deliver outstanding customer experience while maintaining quality standards
Job Requirements:
✔ Bachelor's degree in any discipline
✔ Proficiency in the required language(s) for the role
✔ Willingness to work flexible shift schedules
✔ Strong customer service and communication skills
✔ Ability to work in a fast-paced, high-volume environment
✔ Good computer skills and proficiency in Microsoft Office and related applications
✔ Excellent problem-solving abilities with patience and empathy
✔ Team-oriented mindset with a willingness to learn and grow
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