Senior Customer Service Officer
🏢 Company: [Mashreq Bank]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 3 years
📂 Category: onsite Job
Job Description:
🚨 **We're Hiring | Senior Customer Service Officer**
🏦 **Company:** Mashreq Bank
📍 **Location:** Egypt
Mashreq Bank is looking for a **Senior Customer Service Officer** to join its Contact Center team and deliver exceptional customer experience through phone, chat, and email support.
### Key Responsibilities:
✅ Handle inbound and outbound customer inquiries professionally.
✅ Assist customers through phone, live chat, and email.
✅ Resolve customer issues while ensuring high satisfaction.
✅ Identify sales opportunities and promote relevant banking products.
✅ Explain banking procedures, services, and products clearly.
✅ Capture customer feedback to support service improvement.
✅ Act as a backup Team Leader when required.
✅ Achieve KPIs including:
• Adherence
• AHT
• Quality Score
• NPS
• Customer Satisfaction
• CRD
Job Requirements:
🎓 Bachelor's Degree.
💼 1–3 years of customer service experience.
🏦 Banking or finance background is preferred.
💬 Excellent communication and listening skills.
💻 Good computer skills.
🎯 Strong customer service mindset.
Don't miss the next remote opportunity!
Join Our Telegram 🚀
No comments:
Post a Comment