Customer Experience Officer – Abu Dhabi Islamic Bank - Egypt (ADIB-Egypt)
🏢 Company: [ADIB-Egypt]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: +3 years
📂 Category: Onsite Job
Job Description:
🏦 **Customer Experience Officer – Abu Dhabi Islamic Bank - Egypt (ADIB-Egypt)**
ADIB-Egypt is hiring a Customer Experience Officer to monitor service quality, analyze customer feedback, and drive improvements across banking touchpoints and products.
📍 **Location:** Cairo, Egypt
💼 **Experience:** 3+ years in customer experience or customer service; banking experience preferred
🎓 **Education:** Bachelor’s degree in Business, Marketing, Finance, Economics, or a related field
### 🔎 Key Responsibilities
🔹 Monitor customer experience journeys and service standards across banking channels and products.
🔹 Analyze customer feedback and identify recurring service issues.
🔹 Coordinate with internal teams to implement customer satisfaction improvement plans.
🔹 Conduct root cause analysis and recommend preventive actions.
🔹 Track service KPIs and prepare monthly performance reports.
🔹 Monitor complaint resolution quality and follow up on outstanding issues.
🔹 Visit branches to assess service quality and customer satisfaction.
🔹 Suggest service enhancements and support customer experience projects.
Job Requirements:
✅ Relevant university degree.
✅ Experience in customer experience or customer service, preferably in banking or telecommunications.
✅ Strong analytical, problem-solving, and customer service skills.
✅ Excellent English communication and presentation skills.
✅ Proficiency in Microsoft Office, especially Excel.
✅ Teamwork skills and awareness of banking products and channel procedures.
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