Customer Support Specialist
🏢 Company: [Worldpackers]
📍 Location: Remote
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: Remote Job
Job Description:
📧 Respond to travelers’ & hosts’ messages via official channels
🤝 Resolve user inquiries and issues with empathy & efficiency
📜 Apply Worldpackers’ Terms, Policies & guidelines in daily decisions
🎓 Educate and retain users through helpful content
📊 Collect user feedback, analyze data & report insights
🔍 Identify product or service improvements
📈 Track performance metrics and contribute to team development
🤝 Collaborate with cross-functional teams to enhance user experience
Job Requirements:
✔ Excellent written communication in English
✔ Strong organizational & multitasking skills
✔ Familiarity with reports, analysis & Google Sheets
✔ Customer-centric mindset with empathy & active listening
✔ Problem-solving & negotiation skills
⭐ Nice to Have:
• Written communication in Portuguese or Spanish
• Experience in global or remote customer support teams
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