Senior Customer Service Specialist – Persian-speaking
🏢 Company: [Toobit]
📍 Location: Remote
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience:1–3 years
📂 Category: Remote Job
Job Description:
• Lead and supervise a team of Persian-speaking support agents
• Oversee daily operations: live chat, ticket handling, and response quality
• Monitor interactions, identify improvement areas, and implement corrective measures
• Develop and maintain Persian-language support scripts and process guidelines
• Train new and existing agents on product knowledge, soft skills, and communication
• Collaborate with internal teams (e.g., QA) to align strategies and resolve cross-functional issues
Job Requirements:
• Fluent in Persian; strong English skills for cross-team communication
• 1–3 years in customer support, preferably fintech, crypto, or related sectors
• Leadership experience: mentoring, team performance improvement, soft skills development
• Problem-solving skills and resilience in a fast-paced environment
• Basic knowledge of cryptocurrency (exchanges, wallets, trading) or strong willingness to learn
📝 Requirements
• Minimum 1 year of customer service experience
• Fully remote; location flexible within MENA
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