Contact Center Agent
🏢 Company: [HSBC]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience:fresh graduate
📂 Category: onsite Job
Job Description:
🌍 Job Opportunity | Contact Center Agent - Fresh Graduate
💼 Position: Contact Center Agent
🏢 Company: HSBC
📍 Location: Cairo, Egypt
⏰ Employment Type: Full-Time
🔹 About the Role:
Join HSBC's Contact Center team and provide exceptional customer service by handling inbound customer inquiries, resolving issues at the first point of contact, and promoting relevant banking products and services while delivering an outstanding customer experience.
🔹 Key Responsibilities:
✅ Handle inbound customer calls professionally and efficiently
✅ Resolve customer inquiries and issues at first contact whenever possible
✅ Promote suitable banking products and services based on customer needs
✅ Deliver excellent customer service and build customer loyalty
✅ Escalate complex issues when necessary
✅ Ensure compliance with HSBC policies, operational risk, and internal controls
✅ Maintain high service quality in a fast-paced environment
✅ Collaborate effectively with team members to achieve service excellence
Job Requirements:
✔ Bachelor's degree in any discipline
✔ Excellent communication and customer service skills
✔ Good computer skills and proficiency in Microsoft Office applications
✔ Ability to work flexible shift schedules
✔ Strong interpersonal skills with a customer-centric mindset
✔ Ability to work under pressure in a high-volume environment
✔ Patience, attention to detail, and problem-solving abilities
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