Call Center Agent (English B1+) – UAE Account | On-site
🏢 Company: [Etisalat Egypt (e&]
📍 Location: Remote / On-site
💰 Salary: Up to 15,000 EGP Net + Bonuses
⏳ Type: Full Time
🎓 Experience: 0–4 Years
📂 Category: Onsite Job
Job Description:
• Handle inbound customer calls for UAE account
• Resolve inquiries and provide accurate information
• Maintain professional communication in English
• Follow service standards and call handling procedures
• Meet performance KPIs (quality, handling time, satisfaction)
Job Requirements:
• Bachelor’s degree (any major)
• English level B1+ (Very Good to Excellent)
• Flexibility with rotational shifts
• Strong communication and problem-solving skills
🎁 Benefits
• Salary up to 15,000 EGP net
• 20% COLA increase from day one
• Social & medical insurance
• Free VPN line
• Annual salary increase
• Bonus program (up to 2,000 EGP)
• Unlimited commission
• Promotion opportunity after 6 months
• Referral bonus (2,000 EGP)
• فرصة للسفر إلى الإمارات
💡 Reality Check (Important)
Don’t underestimate this role. UAE account = higher expectations + stricter KPIs. If your English is just “acceptable,” you’ll struggle with call handling speed and customer satisfaction scores. The winners here are the ones who treat it like a performance game (KPIs + upselling + efficiency), not just answering calls.
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