Customer Care Advisor
🏢 Company: [DHL Express]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience:2–3 years
📂 Category: Onsite Job
Job Description:
• Manage remote bookings and ensure timely shipment collection
• Analyze service failures and lead service recovery actions
• Implement corrective and preventive measures
• Handle customer complaints and insurance claims efficiently
• Educate customers on value-added services (insurance, shipping tools)
• Identify upselling and cross-selling opportunities
• Investigate shipment issues (delays, damages, misroutes)
• Train customer service agents on service standards
• Collaborate with internal teams and global stations
• Ensure compliance with ISO standards and internal procedures
Job Requirements:
• University graduate
• 2–3 years experience in customer service (complaints & claims handling)
• Excellent English communication skills
• Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Analytical thinking and problem-solving skills
• Strong planning, organization, and decision-making abilities
• Ability to work under pressure and manage urgent situations
• Strong interpersonal and negotiation skills
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