Customer Service & Commercial Operations Senior Specialist
🏢 Company: [adidas]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 2 to 3 years
📂 Category: Onsite Job
Job Description:
• Manage order entry, processing, and release
• Monitor order book to ensure on-time delivery
• Provide visibility on stock, pricing, and product details
• Prepare export documents and handle L/C processes
• Handle shipment claims and return requests
• Coordinate with Sales, Finance, Marketing, and Operations
• Track KPIs and generate performance reports
• Support business targets and process improvements
Job Requirements:
• 2–3 years experience in customer service / supply chain / logistics
• Strong understanding of order management & operations
• Excellent communication and problem-solving skills
• High attention to detail and ability to handle pressure
• Strong MS Office skills
• ERP/SAP knowledge is a plus
• Bachelor’s degree in Business, Supply Chain, or related field
• Fluent English (French is a plus)
🎁 Opportunity Highlights
• Work with a global brand in a structured corporate environment
• Exposure to end-to-end supply chain operations
• Develop B2B commercial & operational skills
• Strong cross-functional experience (Sales + Finance + Logistics)
💡 Reality Check (Important)
This isn’t a “customer service” role بالمعنى التقليدي. You’re basically managing order operations under pressure. Deadlines, stock issues، delays—كلها عليك. لو مش فاهم supply chain كويس، أو مش بتعرف تدي
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