Senior Customer Service Officer
🏢 Company: [Mashreq]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 2 years
📂 Category: onsite Job
Job Description:
🇪🇬 **Job Opportunity | Senior Customer Service Officer**
💼 **Position:** Senior Customer Service Officer (CXC-RBG)
🏢 **Company:** Mashreq
📍 **Location:** Egypt
⏰ **Employment Type:** Full-Time
🔹 **About the Role:**
Mashreq is hiring a Senior Customer Service Officer to deliver exceptional customer support through its Contact Center. In this role, you'll handle customer inquiries, resolve banking issues, identify sales opportunities, and provide professional guidance on retail banking products while ensuring an outstanding customer experience.
🔹 **Key Responsibilities:**
✅ Handle customer inquiries and banking requests over the phone
✅ Deliver exceptional customer service to enhance customer satisfaction and loyalty
✅ Resolve customer issues and complaints during the first interaction whenever possible
✅ Identify and convert sales opportunities to achieve business targets
✅ Explain banking products, services, and procedures clearly and professionally
✅ Capture customer feedback to support continuous service improvement
✅ Investigate issues, perform root cause analysis, and process charge or fee reversals when required
✅ Ensure compliance with the bank's policies, procedures, and service standards
Job Requirements:
✔ Experience in customer service, contact center, or retail banking is preferred
✔ Strong communication and interpersonal skills
✔ Ability to solve customer problems efficiently
✔ Sales and cross-selling abilities
✔ Customer-focused mindset with excellent telephone etiquette
✔ Ability to work in a fast-paced call center environment
🌟 **Why Join Mashreq?**
📌 Build your career with one of the region's leading banks
📌 Professional and collaborative work environment
📌 Career development and growth opportunities
📌 Gain valuable experience in customer service and retail banking
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