Customer Success Manager - Remote
🏢 Company: [iSpeedToLead ]
📍 Location: Remote
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience:+2 years
📂 Category: Remote Job
Job Description:
🤝 **Customer Success Manager - Remote**
🌍 **Location:** Egypt
💼 **Type:** Full-Time
🏠 **Work Model:** Remote
⏰ **US Eastern Time:** Minimum 4 hours daily overlap
🕐 **Workload:** ~50 hours/week during the first 6–9 months
**About iSpeedToLead**
iSpeedToLead is a profitable, bootstrapped real estate lead marketplace operating across the United States, connecting motivated-seller lead providers with real estate investors.
### What You’ll Do
🔹 Own the complete post-purchase customer relationship
🔹 Lead new-buyer onboarding from first purchase to repeat purchase
🔹 Manage high-value accounts and proactively improve retention
🔹 Build health scoring to identify at-risk customers before churn
🔹 Handle escalations involving lead quality, refunds, billing, and account balances
🔹 Work closely with Sales, Support, Product, Engineering & Analytics
🔹 Analyze churn and refund reasons and turn them into actionable insights
🔹 Deliver weekly retention reports to leadership and product teams
🔹 Build Customer Success playbooks from scratch: onboarding, save, win-back & escalation
🔹 Own and report on retention metrics and their definitions
🔹 Run lifecycle experiments and improve customer processes
Job Requirements:
✅ 2+ years in **Customer Success, Account Management, or Retention**
✅ Experience in high-volume, low-ACV environments such as marketplaces or self-serve SaaS
✅ Proven ownership of **retention, churn, or repeat-purchase metrics**
✅ Comfortable with data and **SQL basics or BI tools** such as Amplitude, Metabase, Looker, or BigQuery
✅ Experience building processes from scratch
✅ **C1 English** – written and spoken
✅ Confident communicating by phone with US small-business customers
✅ Practical experience using **AI tools** in daily workflows
✅ Minimum 4 hours daily overlap with **US Eastern Time**
### Nice to Have
⭐ Real estate, PropTech, lead generation, or marketplace experience
⭐ Experience with wallet/prepaid-balance models
⭐ Intercom, HubSpot, or similar CRM/support platforms
⭐ Lifecycle email and automation experience
⭐ Ukrainian or Russian in addition to English
### What They Offer
🚀 Ownership of a retention metric directly connected to the P&L
🌱 Build the Customer Success function from the ground up
📊 Data-driven and AI-native working environment
📈 Clear 12-month growth path toward **Head of Retention / Head of Customer Success**
⚠️ **Important:** The expected workload is around **50 hours/week for the first 6–9 months** while the Customer Success function is being built.
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