Social Media Moderator / CX Specialist
🏢 Company: [Waffarha]
📍 Location: Remote / On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience: 1 to 3 years
📂 Category: H Job
Job Description:
📱 **Social Media Moderator / CX Specialist – Cairo**
📍 **Location:** Cairo, Egypt
💼 **Employment Type:** Full-time
🏢 **Company:** Waffarha
📌 **Experience:** 1–3 years
Waffarha is hiring a **Social Media Moderator / CX Specialist** to manage daily community interactions, protect brand reputation, and deliver fast, accurate customer support across social media platforms.
### What You’ll Do
🔹 Monitor and respond to comments, DMs, and user-generated content
🔹 Manage customer interactions across **Facebook, Instagram, X & TikTok**
🔹 Maintain a consistent and professional brand voice
🔹 Handle customer complaints and escalate sensitive or PR-related issues
🔹 Support community engagement and merchant recommendations
🔹 Track customer sentiment, trends, and relevant hashtags
🔹 Prepare customer insight reports for internal teams
🔹 Support content scheduling and marketing campaigns
🔹 Help improve response and resolution times
Job Requirements:
✅ Bachelor's degree in **Communications, Marketing, Media, Journalism**, or a related field
✅ 1–3 years of experience in **Social Media Moderation, Customer Service, or Community Management**
✅ Excellent written **Arabic & English**
✅ Fast and accurate typing skills
✅ Experience with **Meta Business Suite, CRM, or social media management tools**
✅ Strong understanding of social media platforms and moderation tools
✅ Excellent judgment and communication skills under pressure
✅ High attention to detail and ability to handle sensitive content professionally
### Compensation & Benefits
💰 **Base Salary:** EGP 12,000/month
🎯 **KPI Bonus:** EGP 2,000–3,000/month on average
💵 **Total Earning Potential:** Up to **EGP 15,000/month**
🛡️ Social Insurance + Medical & Life Insurance
🎁 Employee Discounts & Additional Benefits
📈 Career Growth Opportunities
🕐 **Rotational Shifts:** Within 8:00 AM – 11:00 PM
📅 **2 Rotational Days Off/Week**
🏠 **Chat Support Track:** Hybrid
Don't miss the next remote opportunity!
Join Our Telegram 🚀
No comments:
Post a Comment