UK Call Center Agent – Cairo
🏢 Company: [HSBC]
📍 Location:On-site
💰 Salary: Competitive
⏳ Type: Full Time
🎓 Experience:University graduate
📂 Category: Remote Job
Job Description:
📞 **UK Call Center Agent – Cairo**
🏢 **Company:** HSBC
📍 **Location:** Cairo, Egypt
💼 **Employment Type:** Full-time
📌 **Role:** UK Customer Service / Call Center
**HSBC** is hiring a **UK Call Center Agent** to provide high-quality customer service to HSBC customers, resolve issues efficiently, and build strong customer relationships.
### Key Responsibilities
🔹 Handle inbound and outbound customer calls professionally
🔹 Resolve customer issues at first contact whenever possible
🔹 Deliver solutions in line with customer expectations
🔹 Recommend relevant products and services based on customer needs
🔹 Provide excellent customer service and build customer loyalty
🔹 Take ownership of customer issues and escalate when required
🔹 Follow HSBC compliance, operational risk, and internal control standards
🔹 Stay up to date with training, products, and internal communications
🔹 Work effectively in a high-volume, fast-paced environment
Job Requirements:
✅ University graduate – any discipline
✅ Proficiency in the language(s) required for the process
✅ Willingness to work **flexible shifts**
✅ Customer-focused with strong teamwork skills
✅ Excellent communication skills with a polite and professional attitude
✅ Strong patience and empathy
✅ Ability to work under pressure and handle high call volumes
✅ Good computer skills and familiarity with basic software applications
✅ Strong attention to detail and commitment to customer satisfaction
✅ Open to feedback, learning, and continuous development
⚡ **Urgent Hiring**
📌 Candidates with an **immediate right to work in Egypt** and no relocation requirements will be prioritized.
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