B2B Customer Support Specialist – $400 - Logisti
🏢 Company: [Logisti ]
📍 Location:Remote
💰 Salary: $400
⏳ Type: Full Time
🎓 Experience: 1 to 3 years
📂 Category: Remote Job
Job Description:
📢 **B2B Customer Support Specialist – $400 - Logisti**
Logisti is hiring a customer-focused professional to support its marketplace operations, coordinate service issues, and ensure a smooth experience for customers and service providers across the order lifecycle.
📍 **Location:** Egypt
💼 **Employment Type:** Full-Time
💰 **Salary:** $400
📊 **Experience:** 1–3+ years
### 🔎 Key Responsibilities
🔹 Handle customer and service-provider inquiries via phone, WhatsApp Business, email, and platform channels
🔹 Assist with onboarding, profiles, service requests, quotations, orders, and platform usage
🔹 Coordinate active orders and resolve issues involving delays, missed appointments, replacements, and service exceptions
🔹 Track support cases through CRM/ticketing systems and follow SLAs and escalation procedures
🔹 Coordinate disputes involving proof of delivery, timestamps, photos, quantities, damages, and additional charges
🔹 Work with Operations and Finance on cancellations and refunds
🔹 Identify recurring issues, platform bugs, and user-experience problems, sharing structured feedback with Product and Operations
🔹 Follow up on resolved cases and maintain professional communication in Arabic and English
Job Requirements:
✅ 1–3+ years of experience in customer support, marketplace operations, logistics, e-commerce, SaaS, or a related field
✅ Native or fluent Arabic with strong Saudi-market communication skills
✅ Good professional English
✅ Comfortable handling phone and WhatsApp conversations
✅ Experience with CRM or ticketing platforms; HubSpot is preferred
✅ Strong problem-solving, ownership, documentation, and follow-up skills
✅ Ability to remain calm under pressure and coordinate across customers, suppliers, Operations, and Finance
⭐ **Preferred:** Experience in logistics, construction, or field-service businesses
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